FAQs

Where is my order?

Not sure where your order is? Track it here.

Can I cancel or amend my order?

Once your order has been confirmed, unfortunately we can no longer amend or cancel your order.

How do I return or exchange?

You can find your pre-paid returns label enclosed in your parcel, with instructions how to best send it back to us.

See here for our full Returns Policy.

How can I get a new returns slip?

If you’ve lost your returns slip, don’t worry – email customerservice@chekani.com to get a new returns slip for you to fill out. Please ensure to write in your order number so we can process your order.

When will I get my refund?

Once we receive your return back to us, we will process your refund within 2 working days. We will notify you once we have processed it, please wait 7 working days for your bank to process the return.

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