FAQs

Q: HOW DO I RETURN OR EXCHANGE?

You can find your pre-paid returns label enclosed in your parcel, with instructions how to best send it back to us. See here for our full Returns Policy.

Where is my order?

Not sure where your order is? Track it here.

Can I cancel or amend my order?

Once your order has been confirmed, unfortunately we can no longer amend or cancel your order.

How do I return or exchange?

Please return your item(s) using a recorded delivery service for your own insurance ensuring postage is paid to the following address:

CHEKANI RETURNS, Unit 5 1st Floor, The Edge Business Centre, London, NW2 6EW

See here for our full Returns Policy.

When will I get my refund?

Once we receive your return back to us, we will process your refund within 2 working days. We will notify you once we have processed it, please wait 7 working days for your bank to process the return.

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