FAQs

Where is my order?

Not sure where your order is? Track it here.

Can I cancel or amend my order?

Once your order has been confirmed, unfortunately we can no longer amend or cancel your order.

How do I return or exchange?

Please return your item(s) using a recorded delivery service for your own insurance ensuring postage is paid to the following address:

CHEKANI RETURNS, Unit B8 Upper, North Way, London N11 2UN

See here for our full Returns Policy.

When will I get my refund?

Once we receive your return back to us, we will process your refund within 2 working days. We will notify you once we have processed it, please wait 7 working days for your bank to process the return.

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